How an organization communicates with its employees can have important implications for employee commitment and trust. So if there appears to be communications issues within your organization, it is important to examine them to identify potential improvements.
This tool contains supporting materials to conduct a focus group that examines communications issues. It is designed to assist a facilitated discussion that explores how communications occur, the strengths and weaknesses of current communication practices, and ideas for improvement. Materials include sample protocols, session outline, coding sheet, session invitation letter and sheets for recording notes.