We will provide you with the best questions to ask your customer in order to:
- Learn about the underlying need,
- Explore possible causes and explanations, and
- Clarify expectations.
For each question we will also tell you why you should ask it and what to look for when your customer responds.When your customer presents you with a request, problem or issue you should always ask at least a few probing questions. Sometimes you may only have a few minutes to conduct this preliminary "situation assessment," so you'll need to ask the best questions possible. If you want advice about the best questions to ask in response to a specific customer request or concern, please continue.
When you are ready, click continue at the bottom of the page.